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Returns and Exchanges are allowed on certain parts and on certain circumstances. End Users purchasing product directly from Ace Engineering may return an item for exchange provided (1) the exchange is made within 90 days of the original shipment from Ace Engineering, (2) the product is returned in the original packaging, (3) the customer obtains an RGA# from us prior to the return shipment, (4) the returned container has a clearly marked noted Ace Engineering -assigned RGA # on it, (5) the part was not special ordered, (6) if a powder coated item, the color is black or red baron. Approved exchanges will be for 80% of the original purchase price and do not cover original freight, or return freight, or freight on the exchanged product. Refunds are allowable to end-users subject to the same conditions, but must be arranged within 30 days of the original shipment from Ace Engineering.
We ship all orders using a combination FedEx ground, UPS Ground, USPS. Rates are calculated at checkout. For international shipping, please call for a quote.
Rejections We want you to be completely satisfied with your Ace Engineering experience and products. All of our products are guaranteed to be free from manufacturing nonconformances. If you receive a product with a manufacturing nonconformance, please contact us immediately and we will provide you with an RGA (Returned Goods Authorization) number. You must clearly note this RGA# on the returned package. In order to qualify for replacement, the parts must be returned in the original packaging, and must be unused. After reviewing the returned goods, should we find that they were nonconforming, we will issue you replacement goods, replacement credit, or a full refund at your direction. RGA’s are allowed as long as we are notified within 90 days of the original shipment. Shipping and handling charges from the original order are not refundable. We will pay for the return freight charges to our location and back to you should we agree that the product is non-conforming, and if the return to us was via the specified carrier and pre-approved shipping costs. If you purchased your Ace Engineering product from an authorized Ace Engineering dealer, you are still covered by this limited warranty, subject to its terms and conditions, and are encouraged to arrange the return, etc directly with us and not thru the dealer.
We recommend that the customer and/or end-user suitably inspect, install, test and qualify all products by a qualified and certified mechanic and/or mechanical engineer prior to use. Variations in vehicle designs, conditions, tolerances, and changes in climate, environment, etc. all can materially effect and or damage these products. USE AT YOUR OWN RISK.
For subcomponents offered on this site that require subsequent welding, we recommend that for best safety results, that all welding is done by certified welders, and that the mating components are of the same or comparable materials suitable for welding together. For health reasons, never weld on a plated surface.
Ace Engineering makes every effort to ensure that you are provided with the most accurate and up-to-date technical information. However, all technical information is approximate and may vary upon application. Additional suspension components may be needed in some applications, depending upon the vehicle, and it’s make, model, engine, drivetrain, chassis, etc. Ace Engineering is not responsible for any consequences resulting from manufacturer’s technical mid-year changes. Ace Engineering products should only be installed by a qualified, licensed auto mechanic experienced in the installation of such products.
Shipping carriers require that the company initiating the shipment be the actual agent for filing a complaint if the containers are damaged and/or lost in transit. Thus, if you have a damaged container, Ace Engineering must file the complaint on your behalf, but in order to do so, and thus in order for you to be reimbursed for the lost or damaged products, you need to provide us with PHOTOS of the damaged boxes immediately when you receive them, and if possible, have the delivery person sign the photo acknowledging the damage. Lastly, keep the damaged container until the claim has been paid. Comment: If you contact us to tell us that the part was damaged during shipment, but can’t show us photos of the condition of the packaging, the damage claim will be denied.
