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Returns and Exchanges are allowed on certain parts and on certain circumstances.
End Users purchasing product directly from Steinjäger may return an item for exchange provided (1) the exchange is made within 30 days of the original shipment from Steinjäger, (2) the product is returned in the original packaging, (3) the customer obtains an RGA# from us prior to the return shipment, (4) the returned container has a clearly marked noted Steinjäger-assigned RGA # on it, (5) the part was not special ordered, (6) if a powder coated item, the color is black or red baron. Approved exchanges will be for 80% of the original purchase price and do not cover original freight, or return freight, or freight on the exchanged product. End Users wishing to make a return may return an item for a partial refund provided (1) the exchange is made within 30 days of the original shipment from Steinjäger, (2) the product is returned in the original packaging, (3) the customer obtains an RGA# from us prior to the return shipment, (4) the returned container has a clearly marked noted Steinjäger-assigned RGA # on it, (5) the part was not special ordered, (6) if a powder coated item, the color is black or red baron. Return restocking fees for approved returns are 30%, plus return freight.
We ship all orders using a combination FedEx ground, UPS Ground, USPS. Rates are calculated at checkout. For international shipping, please call for a quote.
Rejections We want you to be completely satisfied with your Ace Engineering experience and products. All of our products are guaranteed to be free from manufacturing nonconformances. If you receive a product with a manufacturing nonconformance, please contact us immediately and we will provide you with an RGA (Returned Goods Authorization) number. You must clearly note this RGA# on the returned package. In order to qualify for replacement, the parts must be returned in the original packaging, and must be unused. After reviewing the returned goods, should we find that they were nonconforming, we will issue you replacement goods, replacement credit, or a full refund at your direction. RGA’s are allowed as long as we are notified within 90 days of the original shipment. Shipping and handling charges from the original order are not refundable. We will pay for the return freight charges to our location and back to you should we agree that the product is non-conforming, and if the return to us was via the specified carrier and pre-approved shipping costs. If you purchased your Ace Engineering product from an authorized Ace Engineering dealer, you are still covered by this limited warranty, subject to its terms and conditions, and are encouraged to arrange the return, etc directly with us and not thru the dealer.
We want you to be completely satisfied with your Steinjäger experience and products. All of our products are guaranteed to be free from manufacturing nonconformance. If you receive a product with a manufacturing nonconformance, please contact us immediately and we will provide you with an RGA (Returned Goods Authorization) number. You must clearly note this RGA# on the returned package. In order to qualify for replacement, the parts must be returned in the original packaging, and must be unused. After reviewing the returned goods, should we find that they were nonconforming, we will issue you replacement goods, replacement credit, or a full refund at your direction. RGA’s are allowed as long as we are notified within 90 days of the original shipment.
Shipping and handling charges from the original order are not refundable. We will pay for the return freight charges to our location and back to you should we agree that the product is non-conforming, and if the return to us was via the specified carrier and pre-approved shipping costs.
If you purchased your product from an authorized dealer, you are still covered by this limited warranty, subject to its terms and conditions, and are encouraged to arrange the return, etc directly with us and not thru the dealer.
Powder Paint Finishes (Accept/Rejection criteria): In accordance with common industrial powder painting standards, our visual inspection accept/reject criterial for powder coated products allows acceptance of defects NOT visible 48 inches away on the following characteristics: smoothness, color, gloss, and freedom from scratches, runs, or contamination.
Shipping carriers require that the company initiating the shipment be the actual agent for filing a complaint if the containers are damaged and/or lost in transit. Thus, if you have a damaged container, Ace Engineering must file the complaint on your behalf, but in order to do so, and thus in order for you to be reimbursed for the lost or damaged products, you need to provide us with PHOTOS of the damaged boxes immediately when you receive them, and if possible, have the delivery person sign the photo acknowledging the damage. Lastly, keep the damaged container until the claim has been paid. Comment: If you contact us to tell us that the part was damaged during shipment, but can’t show us photos of the condition of the packaging, the damage claim will be denied.
